Terms & conditions:

General conditions

These regulations define the terms of use of the Advertising Agency's services DORA GRAPHICS (reg no. 631958) hereinafter referred to as the regulations ,,Dora Graphics".

Using the services of the Dora Graphics means full acceptance of this regulations and rules contained therein.

Dora Graphics reserves the right to make changes to this Site and to these Terms of Usage at any time without prior notice. You should review these Terms of Usage each time you access this Site or place a print order.

In matters not regulated by these regulations, they shall apply provisions of the Civil Code, the Act on the Protection of Personal Data and the Law on copyright and related rights.

Order

The order placed by the Customer must be in the form of a signed order form or an e-mail expressing the will to order the service.

The service can be ordered online via the online store at www.dotees.ie

The customer is obliged to provide their data to the Dora Graphics enabling the correct invoice issue.

The Dora Graphics undertakes not to share Customers` contact details to third parties, but use them as intended the Act on the Protection of Personal Data.

Personalised and ready printed clothing and gadgets

Textiles Online & Offline ordering – products, sizes, colours

Please note, Dora Graphics orders blank clothing, garments and products from wholesaler distributors, and then customises these items with printing for our clients. All sizes and colours shown online on the catalogues and online shop are not under our control, and we cannot be held accountable for colour variations from on screen colours to real product colours, nor can we be held responsible for sizing issues. We do our very best with our Quality Controls to manage these rare problems.

Please also note that, if a specific colour or size is not available, with orders, if we have not got the time to contact you, we may swap the garment or product for an alternative in a similar colour and style and size, in order to fulfil your order. All Online Orders will be processed with either DTG, Screen Printing, Transfer or Vinyl Printing, whatever is deemed suitable for your order by our print team. By accepting our terms and conditions, you understand, agree and accept any change we make in the fulfilment of your order, with no rights of refund.

Sizes

Under each product, the dimensions of clothes for children, women and men are given, depending on the type of product. Dora Graphics does not take responsibility for the wrong size choosen by the customer. Such product cannot be returned or exchanged.

Artwork supplied by client

We will print the artwork you supply us. When uploaded or emailing us any artwork you give Dora Graphics, full consent to print the artwork or designs. You confirm that the artwork is yours to use, and/or free from copyright infringement. You accept full responsibility in the event of any copyright infringement, and will fully indemnify Dora Graphics. When emailing us or uploading artwork and upon payment you accept this artwork disclaimer in full.

The online visual template and visual designer are not scaled. The size of the printed artwork may vary depending on the representation and aspect ratio you see online. 

We will always aim to print your exact print sizes but you accept there may be up to a 2cm variance on print sizes and positioning.

You accept full responsibility and confirm you have either provided print ready files, discussed this with us prior to payment, or are happy to pay a small charge, and also confirm that we will not be held responsible for sub-quality print finishes that are caused as a result of sub-quality and non-print ready artwork files. If you have any doubt please get in touch and we will check.

For online sales, all artworks/files uploaded will be printed without artwork checking, and any quality issue will not be the responsibility of us. You will not be entitled to a refund or reprint if the artwork you provided us does not meet our minimum artwork guidelines requirements.

Returns

Due to the nature of the product, no returns can be made once the order is processed and/or shipped. Any claims for defects, damages, or shortages must be made in writing within two (2) business days after receipt of the merchandise. We will replace only those orders that were processed incorrectly. The replacement of the order will take place only after the receipt of returned merchandise. We will not replace the order if it is determined by us that the order was misused or mishandle by the buyer or part of the order was used by the buyer and part of the order is being returned. 

Dora Graphics reserves that each printout may have slightly different colors from the submitted project or visualization, which is not covered by the complaint.

 

Dora Graphics does not guarantee the repeatability of the color in the next expenditures printouts of any advertising materials.

The colors displayed on the monitor may differ from the actual colours - this is due to the specificity of displaying images on the monitor.

In the case of cuts and prints made on many types of film and paper and other materials used during the contract is the responsibility of the manufacturer of the aforementioned materials, and the Dora Graphics is not responsible. The customer is required to comply with the rules of use of the above-mentioned materials in accordance with the instructions received from the Dora Graphics in writing or verbal.

Dora Graphics is not responsible for mechanical damage, the influence of weather conditions, operation and inadequate maintenance of materials and products purchased by the customer

Cancellation

 

The order can be canceled only if it is in the basket. To do this, click the "remove product" icon. If your order has already been paid, you can cancel it within one hour of purchase by contacting us by email or phone.

Remember - orders sent for production cannot be cancelled!

Shipping

The goods are sent to the address indicated in the order form or given by phone or by email. 

The goods are delivered by courier companies or via Anpost. In some cases, there is a possibility of personal collection of goods at the seller's premises.

Dora Graphics reserves the right  to extend the shipping time for technical and other reasons.

The shipping fee depends on the quantity and size of the products sent.

Dora Graphics is not liable for damage or loss of a shipment in transit.

A customer choosing Standard Post will not receive a tracking number for their shipment.

Deliveries during busy periods of adverse weather conditions

At periods of seasonal high demand, or during adverse weather conditions, delivery deadlines may be missed or delayed. We will organise and ship your goods in accordance with your delivery deadline. The items will be despatched using a 3rd party courier and we will be able to provide documentary evidence for this. If the delivery is not achieved for whatever 3rd party reason, Dora Graphics will not be responsible for refund of any form. We will attempt to recover costs and expenses from our 3rd party delivery companies, but cannot guarantee any delivery or refund in these instances.

Dora Graphics will not be liable for any loss or expenses sustained arising from any delay or failure in the delivery of the goods

Payments

Payments may be made by bank or online transfer, credit card (Visa, Mastercard) or Debit Card.

Dora Graphics doesn`t take payment by checks.

Publication and/or release of work done by Dora Graphics on behalf of the client, may not take place before cleared funds have been received.

Contact

Customer service - Monday - Friday - 10 am - 5 pm

Saturdays, Sundays, Bank holidays, any other holidays - closed

email: doragraphics@yahoo.com